> Privacy Policy

e-Sense Limited is dedicated to supplying a safe and reliable platform to users as we commit ourselves to protect the information they entrust to us. Our practice of handling all the data from users is as follow. We highly recommend you to read the Privacy Statement so as to understand the mutual commitment. As a condition of using our service, you consent to the following terms, which will be updated when necessary.

1. Collection of Information

   In registering for our service, e-Sense Limited require users to provide the Company with necessary contact information. We ask for the basic information such as your name, email address, direct phone number, company name and company size.

   Upon subscription of our service, we will also collect your billing information like billing address, credit card number or other payment account information,etc. However, your financial information will not be stored except user’s name and address as well as last 4 digits of either credit card or bank account number for recurring service payment verification.

   You will also be requested to choose an unique login name and password for future access to our platform. Besides, you will be asked to set a security question for resetting password in the future if you lose or forget your original password. Your new password will be sent to the email address you provide when registering for our service.

   e-Sense may also collect from visitors and users certain information regarding the use of the GearApp Site and services available therein for analysis. Information collected may include but is not limited to web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc.

2. Use of Information Collected

   e-Sense Limited will use the information collected from you for security reason, marketing purpose as well as service performance. We will use the credit card information for billing purpose and to check the financial qualification of users only.

   Besides, we may email you further information about promotions and events, as well as products and services you may be interested in.  We may also contact you to obtain your comments on our products and services.
   Also, if you hand in an inquiry form via the Internet, our representative may use the information provided to contact you for further information, etc.

   Last, the information may be used for administering, protecting and improving our site and systems. This helps us to better understand our site visitors’ preferences, identify server problems, compile aggregated statistics about site usage, and personalize your experience on our site.

3. Information on Account Usage

   Regarding users’ account details, information like log in duration, frequency, time, amount of storage used, application chosen, etc may be recorded by us for reference as well as for analyzing optimal product packages for every user. We devote ourselves to improving our products and service so as to deliver the best and the most suitable products and service to our valuable customers.

4. Friend referral, Knowledge base, Forum, Instant Messaging

   e-Sense Limited provide communication platform like chat room, knowledge base or forum for our users. However, the personal information you choose to submit in these platforms may be read, collected or used by those who have access to it. e-Sense Limited are not responsible for any personal information users submitted.

   You can use the referral function to inform friends or customers about e-Sense Limited’s service. We require only the name and email address of the individuals who are invited. Our system will then automatically send the invitee a notification about the service that you recommend. e-Sense Limited will not store the information involved in the friend referral function afterwards.

5. Updates and changes of Privacy Statement

   e-Sense Limited will occasionally update the privacy statement so as to ensure users’ privacy is under strict supervision and control. We reserve the right to change, modify, add or remove portions of this statement from time to time and at our sole discretion. However, we will notify you of any changes made by indicating on the statement its latest revision date.

   Nevertheless, if changes are significant and related to confidential information like personal data collected previously, we will notify you by email and you can have the option to opt out the new changes made. However, you will not receive any emails if you have chosen opt out email notification from us when you first register. Users will only receive emails if changes of use of personal information are made.

   When you visit the site, you are accepting the current version of this statement as posted on the site at that time. We recommend that users read the statement from time to time to keep track of the latest changes. If you have any problems regarding the Company’s privacy statement, please free feel to email us at support@gearapp.com. Our representative will contact you regarding to your concern.

6. Data Management

   To respect users’ privacy, e-Sense Limited will not access, review or share users’ information with any third party without users’ consent. e-Sense Limited will access users’ information only if it is related to issues like system support, problem resolution, etc. Meanwhile, users are highly recommended to keep their account information securely to prevent unauthorised login.

7. Sharing and Disclosure of Information Collected

   We are not in the business of selling or renting your information to telemarketers and we shall not share your personally identifiable information with others. However, we freely share your information within the e-Sense group of companies. We may also share information with trusted business partners, such as system integrators, distributors, referral partners and any other party specifically identified on the page on which you submit your information. We engage agents and service providers who process data only on our behalf and for our purposes under confidentiality agreements.

   Also, we may share your information as required by law or in the interest of protecting or exercising our or others’ legal rights, for example, without limitation, in connection with requests from law enforcement officials and in connection with court proceedings. We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business. Also, we reserve the right to fully use and disclose any information that is not in personally identifiable form (such as statistics and survey results that do not identify you individually by name). e-Sense Limited will not sell, share, or give users’ information to any third party without users’ consent.

8. Security

   e-Sense Limited has implemented processes intended to protect user information and maintain security of data. Each Account holder has a unique user name and password, which are required to access their Account. It is each user’s responsibility to protect the security of his or her login information.

   We are protecting the e-Sense Limited ’s servers by locating them in areas with security procedures, use of firewalls and implementation of other generally available security technologies.

   All these measures ensure your data is in a safe and secure condition. They also allow only you and those granted with right can access all your data.

   These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but NO GUARANTY CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.

9. Updating and Amending Information Provided

   When you use the GearApp Site, we make good efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.

   Users may update their registration information from time to time when necessary. You may update your Account information by logging into your Account. We ask individual users to update their data by themselves before making any request of doing so. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information, access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

   If changes are related to billing information or you wish to cancel your account, please call us at (852) 36950177 or email us at support@gearapp.com. Then the information you maintain in our servers will be returned to you within 3 months upon your request of termination of services.

10. External Links with our Website

    The official website of e-Sense Limited may be linked or contain links to third-party websites. These links are for convenience only and users are advised to check the privacy and security measures of these third-party websites. e-Sense Limited will not be responsible for misuse of information and issues like manner of use of information, quality of service, accuracy of information and performance of service provided by these third-parties. We advise you to review and verify the privacy policy of these third-party websites before disclosing any information to them.

11. Opt-Out

    In connection with promotions or other projects, we may ask you specifically whether you have objections against a certain kind of data use or sharing. We respect your choice and promise to not be against your will. To opt out of receiving commercial communications from e-Sense Limited, please click on the “opt-out” link in the communication or contact us at support@gearapp.com. Please note that our affiliates and other data recipients have their own data privacy policies, which may differ from ours and you would have to contact them separately with respect to opt-out requests.

12. Cookies / Local Shared Objects

    A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s system and stored on your computer’s hard drive. We also use Cookies to enhance the user experience, deliver personalized content and collect information about the use of the Site. Local shared objects, sometimes referred to as “Flash cookies,” are data files that can be created on your computer by the sites you visit. Cookies and/or Local Shared Objects may be required to use the GearApp Site. We use cookies and/or local shared objects to assist in delivering the Service and to provide a positive and personalized user experience. If you have your browser set to reject cookies or local shared objects, your usage of the Service and GearApp Site is likely to be interrupted.

13. Cancellation or Termination of the Account

    If you choose to cancel your Account and leave the GearApp Service or your Account is terminated due to breach of the Terms of Service, e-Sense Limited may, for a period of time, retain residual information in our backup and/or archival copies of our database. We will make reasonable commercial efforts to delete your information as soon as reasonably practical.

14. Compliance with Children’s On-line Privacy Protection

    As a business solution provider, e-Sense do not collect Personal Information from users who are under 13 years of age. Since it is necessary to provide Personal Information for creating a GearApp Account, we do not provide our services to persons below 13 years of age.

15. Contact Us

    Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information and practices described in this statement. You may write to us at support@gearapp.com or e-Sense Limited, 310 C Enterprise Place, No. 5 Science Park West Avenue, Hong Kong Science Park, Shatin, Hong Kong or phone us (852) 36950177. Our representative will reach you as soon as possible.