> Service

Customer Relationship Management (CRM) is not a simple piece of thousand-dollar or open-source software; but the overall strategy to help businesses boost sales and customer loyalty thru holistic quantification and refinement processes. With many years of consulting experience, we and our partners are well-trained to listen to your problems and expectations, before delivering the total and tailored solution service according to your specific needs. Our strategic and practical service includes:

CRM Strategic Planning & Implementation

We will listen to the problems that you are encountering like huge administration work, fragmented and less identifiable customer information, loose sales and marketing processes, out-of-date and laborious reports, etc., review them and eliminating them using simple and intuitive methodologies benefited by many of our customers.

We help sales and marketers work a lot easier thru strategy planning on customer segmentation, sales pipeline building and quantification of professionals’ KPIs and customer loyalty. We will also offer environmental setup of any apps of GearApp that you choose based on your specific scenario to reach your goals.

Online and Social Marketing

Other than traditional website or email marketing, today, social networks like Facebook, Twitter, LinkedIn, My Space, etc. have become great channels for businesses to promote their products or services; and listen to how their customers feel. As many what online marketers are doing, however, the increase of number of “friends”, “feeds” or “likes” resulted that might, or might not directly contribute to your revenue boost but noise.

According to different business nature of our customers, we will discuss and review with them how online marketing would help and to quantify and improve the lead generation or service efficiency through websites or social media.